The Danger Zone is a great way to stay on top of any issues or potential issues that may arise with your clients. As well as flagging any current support tickets associated with your account, your Danger Zone proactively flags projects that may need extra attention.

Contents

Overview

Your Danger Zone breaks down into three sections:

Active Support Cases

Brands flagged here have issues that have been escalated to the Support Team. These are high-priority issues which require your immediate attention and assistance.

You will see a description of the situation in the brand's tile. Click through to the Brand Detail View for more information.

It is your responsibility to resolve these support cases. In most instances, we recommend jumping on a call with your client as quickly as possible in order to address any issues. For further suggestions on how to resolve escalated support issues, please review this article.

Failure to resolve a support ticket may result in the issue escalating to Support for mediation. In these cases, be aware that the resolution mediated by support may not be as favorable as one you mediate yourself. If you are unable to resolve a support ticket without assistance from Support, focus on deescalating as far as possible. The less escalated an issue, the easier it will be for Support to mediate and it is more likely that a resolution will be more favorable to you.

Projects that Need Your Attention